A market leader in the
collection and dissemination of
financial information.
Despite a state of the art
collection system recruitment
and retention of people
with the specialist skills was
unduly expensive and time
consuming.
To transfer the collection of
all non dynamic data to India.
This comprised about half
the business in terms of data
collection staff. Systems to be
maintained in India but
developed in the U.K.
Commencement of planning in
September, parallel running in
starting in January and full
handover to India starting in
February. No pilot planned in order to speed the
implementation process.
Handover delayed by 3 weeks
only. Both quantity and quality
of work monitored
indicates significant
performance increases both in
quantity and quality of work
undertaken.
